Digital Delivery Policy

Digital products only

Our products are software and online services. There are no physical shipments, delivery addresses, shipping charges or return-shipping arrangements for these products.

This company website links to the product websites. Ordering, account creation and any license activation happen through the relevant product or its checkout provider.

How access is provided

• Vidket: create and use an online account through Vidket. It is currently free during beta.
• Blaze Humanizer: purchase a plan code through the product's store and redeem it in the application, following the order instructions.
• VividWriter: use the download and license instructions provided for your order to install and activate the desktop software on a supported Windows or macOS device.

Delivery timing and requirements

The relevant product page, checkout or order confirmation describes its availability and delivery or activation steps. This company website does not offer a separate delivery-time guarantee. Before paying, confirm that you understand how and when access will be provided. Contact us if that information is unclear.

Check the product's supported devices, internet requirements, account or license limits, and any third-party services needed for the features you want. Where a product requires your own AI provider key, that provider's setup and usage charges are separate from software delivery.

Missing or unusable access

If an order confirmation, license code or download instruction is missing, check the purchase email address and spam folder, then contact the product support team. If you received instructions but cannot use them, include the error message and device details without sharing passwords or secret keys.

You can also email info@trumbullsystems.com with the product name, purchase email and order reference. We can help locate the appropriate support channel. Do not pay again just to resolve an access issue.

Location and availability

We welcome customers and partners worldwide. Availability of a particular product, payment method or third-party service may depend on your country and applicable legal restrictions. Worldwide business inquiries do not guarantee that every product or checkout method is available in every location. Check the relevant product and checkout before ordering.

Refunds and contact

An access problem does not remove any refund or other remedy available under the product terms or applicable law. Read our Refunds and Cancellation page, or use the Contact and Support page for assistance.

Legal and policy questions

For legal notices, privacy matters or questions about our policies, contact legal@trumbullsystems.com. General information, product support and routine billing inquiries go to info@trumbullsystems.com.