Refunds and Cancellation

Which policy applies?

This company website introduces our products and does not take payments. Each product has its own purchase terms. The summaries below reflect the published product policies reviewed on October 8, 2026. The terms presented with your order, the product policy and applicable consumer law govern your purchase.

If a summary and your order terms differ, contact us before buying or renewing so we can clarify the terms that apply. No summary on this page removes a right you have under applicable law.

Blaze Humanizer: 14-day refund window

Blaze Humanizer offers a full refund when requested within 14 days of purchase. Its policy covers plans and add-ons, with exceptions for abuse, fraud or violations of its terms. After that window, its published policy treats purchases as non-refundable, subject to applicable legal rights.

Request a refund from info@trumbullsystems.com using the purchase email and order or upgrade-code reference. Approved refunds return to the original payment method. Bank or processor processing may take several business days. Refunded codes and associated access are deactivated.

Read the Blaze Humanizer Refund Policy.

VividWriter: 7-day refund window

VividWriter offers a refund requested within 7 days of purchase. For subscriptions, this promise applies to the first payment. Later renewal refunds are assessed under its product policy. Refunds may be declined for abuse of the refund window or license misuse.

Use the contact details in the VividWriter Refund Policy and include the purchase email or order number. Approved refunds return through the payment provider to the original payment method. The product policy explains processing times and what happens to your license and locally stored books.

Charges billed directly by your AI provider are separate from the software purchase and must be addressed with that provider.

Vidket: free public beta

Vidket is currently free during its public beta, so there is no beta subscription payment to refund. Its terms state that paid plans require you to choose a plan before charges apply. Review the Vidket Terms of Service and current pricing before selecting a future paid plan.

How to cancel or stop renewing

• VividWriter: cancel a subscription from your product account. Its published policy says cancellation stops the next renewal and preserves access for the period already paid for. Cancellation and a refund request are separate actions.
• Blaze Humanizer: the current purchase flow uses codes for fixed-term plans and invites customers to renew with a new code. To stop renewing that arrangement, do not purchase a renewal code. For an order with different billing terms, follow the cancellation instructions on its receipt or contact product support.
• Vidket: you may stop using the free beta. Its account settings also offer account deletion, which deletes stored content and is not a billing cancellation step. Save anything you need before deleting an account.

If you cannot access a cancellation option, contact the product support team or email us with your order details before the next billing date. Do not assume that uninstalling software or sending a general inquiry cancels a subscription. Retain the cancellation confirmation.

Billing questions and refund requests

Email info@trumbullsystems.com if you need help identifying the correct product or support channel. Include the product name, purchase email, charge date and order reference where available. Do not send a complete payment card number, security code or password.

For a separately negotiated service or developer agreement, the signed agreement sets out any cancellation and refund provisions. Mandatory consumer rights still apply. Contacting us does not require you to give up any statutory complaint or dispute rights.

Digital returns

We sell digital software and services, so there are no physical goods to return or return-shipping costs. Any change to a license or access after a refund follows the applicable product policy. For access problems, see our Digital Delivery Policy.

Legal and policy questions

For legal notices, privacy matters or questions about our policies, contact legal@trumbullsystems.com. General information, product support and routine billing inquiries go to info@trumbullsystems.com.